Return Policy

Return & Refund Policy

Last updated: [July 3, 2025]

At Beach House Tech, we want you to love your smart home experience. If you're not completely satisfied with your purchase, we're here to help.

🔁 Returns

You have 30 calendar days from the date you receive your item to request a return.

To be eligible for a return:

• The item must be unused, in the same condition that you received it

• It must be in the original packaging with all accessories

• You must provide proof of purchase

To initiate a return, please contact us at [support@beachhouse.tech] with your order number and reason for return. We will provide you with return instructions and a return authorization number.

💸 Refunds

Once we receive your item, we will inspect it and notify you of the status of your refund.

• If your return is approved, we will initiate a refund to your original method of payment

• You will receive the credit within 5–10 business days, depending on your payment provider

🚚 Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item was defective or damaged upon arrival

• We recommend using a trackable shipping method or purchasing shipping insurance

🔄 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at [support@beachhouse.tech].

❌ Non-Returnable Items

The following items are non-refundable:

• Downloadable software

• Opened accessories or sensors not in original condition

• Gift cards

📩 Contact Us

If you have any questions about our return and refund policy, please contact us:
📧 Email: [support@beachhouse.tech]
📍 Address: [Ashwood Ln, Smiths, Bermuda]